L&L Investments · NCR Compliance

NCR Registration

L & L Investments And Loans (Pty) Ltd is a registered credit provider with the National Credit Regulator (NCR) under registration number NCRCP13901. We are also an authorised financial services provider (FSP 55149).

This registration ensures that we adhere to the strict requirements of the National Credit Act 34 of 2005, which protects consumers and promotes a fair and transparent credit market.

What is the National Credit Regulator?

The NCR is the regulatory body responsible for the regulation of the South African credit industry. Its main objectives are to:

Promote a fair, transparent, competitive, sustainable, responsible, efficient, effective and accessible credit market.
Protect consumers by ensuring credit providers comply with the National Credit Act.
Educate consumers about their rights and responsibilities.
Register credit providers, credit bureaux, and debt counsellors.

Your Rights as a Consumer

Under the National Credit Act, you have the right to:

Apply for credit and be free from discrimination.
Receive information in plain and understandable language.
Know the full cost of credit, including interest, fees, and insurance.
Receive pre‑agreement disclosures and a copy of your credit agreement.
Apply for debt review if you are over‑indebted.
Be treated with respect and have your personal information protected under POPIA.
Lodge a complaint with the credit provider or the NCR.

Our Obligations as a Credit Provider

As a registered credit provider, we are required to:

Conduct affordability assessments before granting credit.
Provide clear and accurate pre‑agreement quotations.
Ensure all agreements comply with the NCA.
Report repayment behaviour to credit bureaux.
Respond to consumer complaints within prescribed timeframes.
Renew our registration annually and submit compliance reports.

Affordability Assessment

We take responsible lending seriously. Before any loan is approved, we assess your income, expenses, and existing debt obligations to ensure you can afford the repayments without undue financial strain. This is a legal requirement and protects you from over‑indebtedness.

How to Lodge a Complaint

If you are not satisfied with any aspect of our service or believe we have not complied with the NCA, you have the right to lodge a complaint.

Step 1: Contact us directly – We aim to resolve all issues promptly. Email complaints@lnlinvestments.co.za or call 013 007 9085.
Step 2: Escalate to the NCR – If you are not satisfied with our response, you can lodge a complaint with the National Credit Regulator.

National Credit Regulator Contact

Website: www.ncr.org.za
Complaints line: 0860 627 627
Email: complaints@ncr.org.za
Physical address: 127 – 15th Road, Randjespark, Midrand, 1685
Postal address: Private Bag X49, Randjespark, Midrand, 1685

Interest Rates and Fees

All our loan products are subject to the maximum interest rates and fees prescribed by the National Credit Act. These limits are reviewed regularly by the Minister of Trade and Industry. We will always clearly disclose the total cost of credit before you sign any agreement.

Protection of Personal Information

We comply with the Protection of Personal Information Act (POPIA). Your personal information is collected, processed, and stored securely, and will never be shared without your consent except as required by law. Read our full Privacy Policy for more details.

This page was last updated on 1 April 2024. For the most current information, please refer to the NCR website or contact us directly.